2026 Dreame Autumn Service Week

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1. Which country/region are you located in?
Germany
France
Spain
Italy
Netherlands
Portugal
Other
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2. How did you hear about the Fall into Clean Autumn Service Week?[Multiple]
Forum / Community
Facebook
Reddit
Friend / Other user
Other
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3. What type of product are you currently using?[Multiple]
Robot Vacuum & Mop
Cordless Vacuum Cleaner
Wet & Dry Vacuum
Personal Care
Lane Mower
Pool Clean
Other
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4. What issues or situations most often affect your cleaning experience in daily use?[Choose at most 3 items]
Cleaning performance
Hair & pet hair pickup
Mopping performance
Carpet cleaning
Navigation & mapping
Obstacle avoidance
Cleaning corners & hard-to-reach areas
Battery & charging
App & connectivity
Noise
Device maintenance
Other
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5. If you have used our after-sales service before, how would you rate your overall experience?
Very Satisfied
Satisfied
Normal
Unsatisfied
Very Unsatisfied
Not applicable / I have not used our after-sales service yet
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6. If your device encounters an issue, which of the following factors would affect your evaluation of our after-sales service?[Choose at most 3 items]
Fast response
Clear explanation of the issue
Effective troubleshooting
No need to repeat information
Clear case updates
Fast collection / return
Short repair time
Spare parts availability
Clear repair result
Follow-up after repair
Other
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7. If you could choose just one area for us to improve in the future, what would you like us to focus on?[Choose at most 3 items]
Product performance
Product reliability
Product usability
App experience
Cleaning & maintenance
Troubleshooting
Customer support
Repair service
Spare parts availability
Return / replacement process
Communication & case updates
Other
8. If you had the opportunity to make one improvement to the next generation of our products, what would you improve first? Why?
9. If you could redesign your after-sales service experience, what would you like it to look like? Why?
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10. If we host a similar event in the future, what would you like us to add?
More cleaning tips
More product tutorials
More troubleshooting guides
More real user cases
More after-sales topics
Product feature Q&A
Maintenance & care tips
Community challenges / interactive activities
Other
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