Thank you for taking part in our Brand Experience Survey.
To continuously improve the quality of our products and services, we sincerely value your feedback. Your responses will help us better understand your experience and expectations, and enable us to enhance our offerings in the future.
The survey will take approximately 2-3 minutes to complete. All information collected will be used solely for service improvement purposes and will be handled with strict confidentiality.her!

What email address did you use to sign up for the Simplus Club? (We'll use this to link your account for coin rewards.)



Where do you currently live?

Malaysia

Singapore

Philippines

Vietnam

Thailand

Indonesia

What made you choose Simplus for your purchase the last time? (Select all that apply)

[Multiple]

Recommendation from others

Other

Good quality

Affordable price

One year warranty for replacement

Which Simplus products have you purchased before? (Select all that apply)

[Multiple]

Food Processor / Blender/ Juicer

Steamer/ Iron

Hair Dryer

Dehumidifier

Air Fryer

USB Fan

Coffee Maker

About Pets

Multi-functional Cooker

Vacuum Cleaner

Air Purifier

Cooling Fan

Please rate your overall satisfaction with Simplus. (1 = Extremely dissatisfied, 10 = Extremely satisfied)

Extremely dissatisfied

Extremely satisfied

Please rate the quality of the Simplus products you have purchased.(1 = Extremely dissatisfied, 10 = Extremely satisfied)

This question's options are based on the selected answer from the previous question, please answer in order

	Extremely dissatisfied	2	3	4	5	6	7	8	9	Extremely satisfied
Air Fryer
Air Fryer	1 2 3 4 5 6 7 8 9 10
Vacuum Cleaner
Vacuum Cleaner	1 2 3 4 5 6 7 8 9 10
Steamer/ Iron
Steamer/ Iron	1 2 3 4 5 6 7 8 9 10
Dehumidifier
Dehumidifier	1 2 3 4 5 6 7 8 9 10
Coffee Maker
Coffee Maker	1 2 3 4 5 6 7 8 9 10
Food Processor / Blender/ Juicer
Food Processor / Blender/ Juicer	1 2 3 4 5 6 7 8 9 10
Hair Dryer
Hair Dryer	1 2 3 4 5 6 7 8 9 10
Multi-functional Cooker
Multi-functional Cooker	1 2 3 4 5 6 7 8 9 10
Air Purifier
Air Purifier	1 2 3 4 5 6 7 8 9 10
Cooling Fan
Cooling Fan	1 2 3 4 5 6 7 8 9 10
USB Fan
USB Fan	1 2 3 4 5 6 7 8 9 10
About Pets
About Pets	1 2 3 4 5 6 7 8 9 10

Please rate the price of the Simplus products you have purchased.(1 = Extremely dissatisfied, 10 = Extremely satisfied)

This question's options are based on the selected answer from the previous question, please answer in order

	Extremely dissatisfied	2	3	4	5	6	7	8	9	Extremely satisfied
Air Fryer
Air Fryer	1 2 3 4 5 6 7 8 9 10
Vacuum Cleaner
Vacuum Cleaner	1 2 3 4 5 6 7 8 9 10
Steamer/ Iron
Steamer/ Iron	1 2 3 4 5 6 7 8 9 10
Dehumidifier
Dehumidifier	1 2 3 4 5 6 7 8 9 10
Coffee Maker
Coffee Maker	1 2 3 4 5 6 7 8 9 10
Food Processor / Blender/ Juicer
Food Processor / Blender/ Juicer	1 2 3 4 5 6 7 8 9 10
Hair Dryer
Hair Dryer	1 2 3 4 5 6 7 8 9 10
Multi-functional Cooker
Multi-functional Cooker	1 2 3 4 5 6 7 8 9 10
Air Purifier
Air Purifier	1 2 3 4 5 6 7 8 9 10
Cooling Fan
Cooling Fan	1 2 3 4 5 6 7 8 9 10
USB Fan
USB Fan	1 2 3 4 5 6 7 8 9 10
About Pets
About Pets	1 2 3 4 5 6 7 8 9 10

Which of the following small home appliance brands have you heard of? (Select all that apply)

[Multiple]

Novita

Tough Mama

Camel

SwissThomas

Cornell

HAN RIVER

Kangroo

Gaabor

Samono

RussellTaylors

Kashiwa

Mecoo

Hodekt

Bear

Sunhouse

Simplus

PerySmith

Mito

MASUTO

Deerma

Dessini

Levoit

SharkNinja

Yoole

Which of the brands you mentioned have you purchased from in the past 12 months? (Select all that apply)

[Multiple]

Yoole

Mito

SharkNinja

Bear

Cornell

Xiaomi

Levoit

Kangroo

Simplus

PerySmith

Hodekt

Novita

Philips

Tough Mama

Gaabor

Samono

SwissThomas

Dessini

Kashiwa

Camel

HAN RIVER

MASUTO

RussellTaylors

Sunhouse

Deerma

Mecoo

Dreame

10.

How appealing is the price of these brands when you decide to buy?

This question's options are based on the selected answer from the previous question, please answer in order

	Not attractive	2	3	4	5	6	7	8	9	Extremely attractive
Bear
Bear
Camel
Camel
Cornell
Cornell
Dessini
Dessini
Deerma
Deerma
Gaabor
Gaabor
HAN RIVER
HAN RIVER
Hodekt
Hodekt
Kangroo
Kangroo
Kashiwa
Kashiwa
Levoit
Levoit
MASUTO
MASUTO
Mecoo
Mecoo
Mito
Mito
Novita
Novita
PerySmith
PerySmith
RussellTaylors
RussellTaylors
Samono
Samono
SharkNinja
SharkNinja
Sunhouse
Sunhouse
SwissThomas
SwissThomas
Yoole
Yoole
Philips
Philips
Xiaomi
Xiaomi
Dreame
Dreame
Simplus
Simplus
Tough Mama
Tough Mama

11.

How attractive was the product design of these brands when you decided to purchase from them?

This question's options are based on the selected answer from the previous question, please answer in order

	Not attractive	2	3	4	5	6	7	8	9	Extremely attractive
Bear
Bear
Camel
Camel
Cornell
Cornell
Dessini
Dessini
Deerma
Deerma
Gaabor
Gaabor
HAN RIVER
HAN RIVER
Hodekt
Hodekt
Kangroo
Kangroo
Kashiwa
Kashiwa
Levoit
Levoit
MASUTO
MASUTO
Mecoo
Mecoo
Mito
Mito
Novita
Novita
PerySmith
PerySmith
RussellTaylors
RussellTaylors
Samono
Samono
SharkNinja
SharkNinja
Sunhouse
Sunhouse
SwissThomas
SwissThomas
Yoole
Yoole
Philips
Philips
Xiaomi
Xiaomi
Dreame
Dreame
Simplus
Simplus
Tough Mama
Tough Mama

12.

How satisfied are you with the product quality of these brands?

This question's options are based on the selected answer from the previous question, please answer in order

	Not attractive	2	3	4	5	6	7	8	9	Extremely attractive
Bear
Bear
Camel
Camel
Cornell
Cornell
Dessini
Dessini
Deerma
Deerma
Gaabor
Gaabor
HAN RIVER
HAN RIVER
Hodekt
Hodekt
Kangroo
Kangroo
Kashiwa
Kashiwa
Levoit
Levoit
MASUTO
MASUTO
Mecoo
Mecoo
Mito
Mito
Novita
Novita
PerySmith
PerySmith
RussellTaylors
RussellTaylors
Samono
Samono
SharkNinja
SharkNinja
Sunhouse
Sunhouse
SwissThomas
SwissThomas
Yoole
Yoole
Philips
Philips
Xiaomi
Xiaomi
Dreame
Dreame
Simplus
Simplus
Tough Mama
Tough Mama

13.

How satisfied are you with the after-sales service of these brands?

This question's options are based on the selected answer from the previous question, please answer in order

	Not attractive	2	3	4	5	6	7	8	9	Extremely attractive
Bear
Bear
Camel
Camel
Cornell
Cornell
Dessini
Dessini
Deerma
Deerma
Gaabor
Gaabor
HAN RIVER
HAN RIVER
Hodekt
Hodekt
Kangroo
Kangroo
Kashiwa
Kashiwa
Levoit
Levoit
MASUTO
MASUTO
Mecoo
Mecoo
Mito
Mito
Novita
Novita
PerySmith
PerySmith
RussellTaylors
RussellTaylors
Samono
Samono
SharkNinja
SharkNinja
Sunhouse
Sunhouse
SwissThomas
SwissThomas
Yoole
Yoole
Philips
Philips
Xiaomi
Xiaomi
Dreame
Dreame
Simplus
Simplus
Tough Mama
Tough Mama

14.

Which range best represents your approximate monthly personal income? (Your response will remain confidential and used for analysis only.)

40,000 – 59,999 PHP

5,000 – 6,999 MYR

10,000 SGD or more

Less than 9,999 THB

1,000 – 1,999 MYR

Less than 3,000,000 VND

4,000 – 5,999 SGD

80,000 PHP or more

4,000,000 – 5,999,999 IDR

3,000 – 4,999 MYR

3,000,000 – 5,999,999 VND

10,000 MYR or more

20,000,000 IDR or more

10,000,000 – 14,999,999 VND

7,000 – 9,999 MYR

2,000 – 3,999 SGD

2,000,000 – 3,999,999 IDR

100,000 THB and more

15,000,000 – 24,999,999 VND

6,000,000 – 9,999,999 VND

2,000 – 2,999 MYR

20,000 – 39,999 PHP

60,000 - 79,999 PHP

20,000 – 29,999 THB

6,000 – 9,999 SGD

Less than 2,000,000 IDR

10,000,000 – 19,999,999 IDR

10,000 – 19,999 THB

10,000 – 19,999 PHP

Less than 2,000 SGD

25,000,000 VND+

50,000 - 99,999 THB

6,000,000 – 9,999,999 IDR

Less than 10,000 PHP

30,000 – 49,999 THB

Less than 1,000 MYR

15.

What language do you use in your daily life? (Select all that applied)[Multiple]

Tamil

English

Maindrain

Thai

Others

Cantonese

16.

What inspired you to join Simplus Club?(Multiple choices allowed)[Multiple]

The Simplus brand reflects a lifestyle and values I resonate with

The sense of confidence and peace of mind brought by Simplus’ warranty and care services

Feeling supported by a brand with responsive and reliable customer care

The ease of accessing guidance and information whenever I need it

A sense of belonging through exclusive membership status and recognition

Enjoying thoughtfully curated members-only experiences and rewards

Access to special offers and privileges reserved for members

Other

Brand Experience & Reputation Survey Receive 50 SCoins upon completion – 2026 H1 - PH

What email address did you use to sign up for the Simplus Club? (We'll use this to link your account for coin rewards.)

Please rate your overall satisfaction with Simplus. (1 = Extremely dissatisfied, 10 = Extremely satisfied)

Please rate the quality of the Simplus products you have purchased.(1 = Extremely dissatisfied, 10 = Extremely satisfied)

Please rate the price of the Simplus products you have purchased.(1 = Extremely dissatisfied, 10 = Extremely satisfied)

Brand Experience & Reputation Survey Receive 50 SCoins upon completion – 2026 H1 - PH