1. Poor sales/customer service attitude
2. Poor operational service attitude
3. Phone always unanswered
4. Complicated documentation
5. Poor timeliness and effectiveness in problem resolution
6. Slow approval for special containers/DG cargo
7. Poor container condition
8. Shortage of containers
9. Irregular unreasonable charges when picking up containers
10. Difficulty and poor process in returning containers
11. Unreasonable collection of Container Repair Charge or Container Cleaning Fee
12. Poor depots service quality
13. Poor punctuality, frequent vessel delays
14. Late notice of schedule changes
15. Unsmooth T/S connection and delay in T/S information update
16. The rule of space guarantee is not transparent and not standard
17. No communication before roll over
18. Many restrictions on special containers, dangerous goods
19. Space tightness
20. Slow order release
21. High freight rate
22. Untimely quotations
23. Non-transparent quotations
24. Last-minute rate increases
25. Inconvenient booking process
26. E-commerce information not updated in time, website not unified
27. System slow and unresponsive
28. System functionality needs optimization
