2025 WKU Library Service Satisfaction Survey


各位师生好：

Dear Faculty, Staff and Students,

为进一步提升图书馆服务质量，更好地满足全校师生的学习与科研需求，温州肯恩大学图书馆诚挚邀请您参与本次服务满意度调查。您的宝贵意见将为我们改进服务、优化资源配置提供重要参考。本问卷采取匿名形式，请您以客观、公正的态度填写并选择最符合实际的答案。感谢您的支持与配合！

To further enhance the quality of our library services and better meet the learning and research needs of all faculty, staff, and students, WKU Library sincerely invites you to participate in this service satisfaction survey. Your valuable feedback will serve as an important reference for improving our services and optimizing resource allocation. This questionnaire is anonymous. Please complete it objectively and select the answers that best reflect your actual experience. Thank you for your support and cooperation!

一、基本信息 Basic Information
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1.

 您的身份是？/ What is your status？

A.本科生 / Undergraduate
B.研究生 / Graduate
C.教师 / Faculty
D.职工 / Staff
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2.

您所在的学院是？/ Which college are you in?

A.商务与公共管理学院 / CBPM
B.人文学院 / CLA
C.建筑与设计学院 / MGC
D.理工学院 / CSMT
E.教育学院 / COE
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3.

您来图书馆的频次是？/ How often do you go to the library?

A.经常去(平均每月＞15次) / Regularly (Average ＞15 times per month)
B.比较常去(平均每月6-15次) / Frequently (Average 6–15 times per month)
C.偶尔去(平均每月1-5次) / Occasionally (Average 1–5 times per month)
D.很少去(平均每学期＜3次) / Rarely (Average ＜3 times per semester)
E.从来不去 / Never
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4.

您每次来图书馆的时间为？/ How long do you usually spend in the library each time?

A.＞8h
B.5~8h
C.3~5h
D.1~3h
E.＜1h
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5.

您来图书馆的主要原因是什么？/ What is the main reason you come to the library? (多选/ Select all that apply)

【多选题】
A.借阅图书 / Borrow books
B.自习 / Self-study
C.备考 / Prepare for exams
D.上课 / Attend classes
E.考试 / Take exams
F.讨论＆会议 / Group discussion ＆ Meeting
G.参加工作坊，讲座，展览 / Attend workshops, lectures, or exhibitions
H.休闲 / Leisure ＆ Relaxation
I.使用数字学术中心＆阅览数字资源 / Use the Digital Scholarship Center ＆ Access digital resources
J.没事就爱来图书馆转转 / Just enjoy spending time at the library
K.其他 / Else

二、空间利用 Utilize of Spaces

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6.

您使用过图书馆的以下哪些空间？/ Which of the following spaces in the library have you used? (多选/ Select all that apply)

【多选题】
A.电子阅览区 / Computer Lab
B.自习区 / Study Area
C.数字学术中心 / Digital Scholarship Center
D.方炯艺术厅 / Fang Jiong Art Space
E.会议室＆讨论室 / Meeting ＆ Discussion Room
F.信息素养教室 / Information Literacy Lab
G.静音舱 / Silent Cabin
H.浸润式书房 / Immersion Reading Lounge
I.检索区 / Search Area
J.学术沙龙 / Academic Seminar
K.葛和凯设计图书馆 / GHK Design Library
L.其他 / Else
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7.

 使用图书馆的空间时，您的整体感受如何？/ How do you feel when using the library space in general?

A.非常满意 / Very satisfied
B.满意 / Satisfied
C.一般 / Neutral
D.不满意 / Disappointed
E.非常不满意 / Very disappointed
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8.

 您认为图书馆在空间上有哪些方面需要进一步改进？/ What aspects of the library's space do you think need further improvement?(多选/ Select all that apply)

【多选题】
A.提供更完善的学习设施(如照明设施、电源插座) / Provide more comprehensive study facilities (e.g., lighting equipment, power outlets)
B.提供更舒适的学习环境(如通风情况、湿度温度) / Provide a more comfortable study environment (e.g., ventilation, humidity and temperature)
C.打造多元化的功能空间(如主题空间、虚拟空间) / Develop a diverse range of functional spaces (e.g., themed spaces, virtual spaces)
D.其他 / Else
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9.

您对图书馆的无障碍与包容性设计是否满意？/ Are you satisfied with the library's accessibility and inclusive design? 

A.非常满意 / Very satisfied
B.满意 / Satisfied
C.一般 / Neutral
D.不满意 / Disappointed
E.非常不满意 / Very disappointed
10.

您对图书馆的空间有什么意见或建议吗？/ Do you have any comments or suggestions about the library's space? 

请您尽量填写您的意见或建议，如未填写，将视为暂无意见。/ Please provide your comments or suggestions if possible; if left blank, it will be regarded as no opinion.

三、资源使用 Use of Resources

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11.

您使用图书馆的数字资源的频次是(Discover, subscribed software, e-journals等)？/ How often do you use the library's digital resources (e.g., Discover, subscribed software, e-journals, etc.)?

A.总是使用 / Always
B.经常使用 / Often
C.有时使用 / Sometimes
D.很少使用 / Rarely
E.从不使用 / Never
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12.

 您认为图书馆数字资源使用是否便于获取(校内外使用、网页布局、连接稳定性)？/ Is it convenient to access the library's digital resources (e.g., on/off-campus access, website layout, and connection stability)?

A.非常方便 / Very convenient
B.方便 / Convenient
C.一般 / Normal
D.麻烦 / Difficult
E.非常麻烦 / Very difficult
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13.

您对图书馆提供的资源是否满意? / Are you satisfied with the resources provided by the library?

很满意 / Very satisfied满意 / Satisfied一般 / Neutral不满意 / Disappointed很不满意 / Very disappointed
纸质资源 / Paper Resources
纸质资源 / Paper Resources
数字资源 / Digital Resources
数字资源 / Digital Resources
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14.

您认为图书馆各类文献资源的配置是否合理？/ Do you think the allocation of the library's various literature resources is reasonable?

A.非常合理 / Very reasonable
B.合理 / Reasonable
C.一般 / Neutral
D.不合理 / Unreasonable
E.非常不合理 / Very unreasonable
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15.

您希望图书馆补充购买哪些资源？/ What other resources would you like the library to purchase? (多选/ Select all that apply)

【多选题】
A.期刊与报纸 / Periodicals ＆ Newspapers
B.中文书籍 / Chinese Books
C.外文书籍 / Foreign Language Books
D.数据库 / Databases
E.科研工具 / Research Tools
F.其它(请填写荐购的具体资源) / Else (Please specify the specific resources you recommend for purchase)

四、活动效果 Event Effectiveness

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16.

您知道/参加过图书馆的以下哪些活动？/ Which of the following library activities are you aware of/have you attended? (多选/ Select all that apply)

【多选题】
A.阅读活动(书展，“一书一言”活动) / Reading activities (book fair, immersive reading activities)
B.实践活动(绿植领养活动，陶艺体验活动) / Practical activities (plant adoption activities, pottery experience activities)
C.学术活动(讲座，工作坊，研讨会) / Academic activities (lectures, workshops, seminars)
D.比赛活动(数据库检索比赛，摄影比赛) / Competition activities (database retrieval competitions, photography competitions)
E.艺术活动(画展，艺术品展) / Art activities (painting exhibitions, art exhibitions)
F.不了解，没参加过 / Not aware, never participated
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17.

您对图书馆举办的活动是否满意？/ Are you satisfied with the activities held by the library?

A.非常满意 / Very satisfied
B.满意 / Satisfied
C.一般 / Neutral
D.不满意 / Disappointed
E.非常不满意 / Very disappointed
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18.

 您通常通过哪些方式了解图书馆的活动？/ How do you typically find out about library activities? (多选/ Select all that apply)

【多选题】
A.图书馆微信推文 / Library WeChat posts
B.电子邮件通知 / Email notification
C.他人相告 / Told by others
D.图书馆官网 / Library website
E.馆内标识或海报 / Signs or posters in the library
F.馆内工作人员 / Library staff
G.其它 / Else
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19.

 您更希望图书馆举办哪种类型的活动呢？/ What types of events would you prefer the library to hold? (多选/ Select all that apply）

【多选题】
A.讲座 / Lectures
B.展览 / Exhibitions
C.比赛 / Contests
D.阅读推广活动 / Reading promotion activities
E.工作坊 / Workshops
F.实践活动 / Practical activities
G.分享会、座谈会 / Sharing sessions, seminars
H.其它 / Else
20.

 您对图书馆开展的活动有哪些意见或建议吗？/ Do you have any comments or suggestions about the library's activities?

请您尽量填写您的意见或建议，如未填写，将视为暂无意见。/ Please provide your comments or suggestions if possible; if left blank, it will be regarded as no opinion.

五、服务体验 Service Experience

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21.

您对图书馆工作人员的服务态度满意吗？/ Are you satisfied with the service attitude of the library staff?

A.非常满意 / Very satisfied
B.满意 / Satisfied
C.一般 / Neutral
D.不满意 / Disappointed
E.非常不满意 / Very disappointed
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22.

图书馆的服务响应速度和解决效率是否能够满足您的需求？/ Are the library's services responsive and efficient in resolving your needs?

A.总是能 / Always
B.经常能 / Often
C.有时能 / Sometimes
D.很少能 / Rarely
E.从未能 / Never
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23.

您对图书馆工作人员的专业素养和技能是否满意？/ Are you satisfied with the professionalism and skills of the library staff?

A.非常满意 / Very satisfied
B.满意 / Satisfied
C.一般 / Neutral
D.不满意 / Disappointed
E.非常不满意 / Very disappointed
24.

您对图书馆的服务有哪些意见与建议?/ Do you have any comments or suggestions about the library's services? 

请您尽量填写您的意见或建议，如未填写，将视为暂无意见。/ Please provide your comments or suggestions if possible; if left blank, it will be regarded as no opinion.

六、改进建议 Recommendations for Improvement

25.

我们致力于让图书馆的服务尽可能满足每一位用户的需求与期待，如果您有任何意见或者建议，请填写在下方的空格中告诉我们。/ We are committed to making our library services meet the needs and expectations of every user as much as possible. If you have any opinions or suggestions, please fill in the space below to let us know.

请您尽量填写您的意见或建议，如未填写，将视为暂无意见。/ Please provide your comments or suggestions if possible; if left blank, it will be regarded as no opinion.
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