Customer Satisfaction Survey Questionnaire

Dear Customers,
Thank you very much for choosing the products of WHES Intelligent Technology (WHES). We appreciate your strong support and love for WHES Intelligent over the years. To provide you with higher-quality products and more satisfactory services, please share your feedback with us through the following questionnaire regarding our products and services. Thank you for your support!
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1.
Your Company Name
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2.
Answerer's Name
3.
Answerer's Phone Number
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4.
Duration of Using Our Products
Within 3 months
3-6 months
6-12 months
1-3 years
More than 3 years
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5.
Your Satisfaction with the Timeliness, Coverage, and Professionalism of Our Marketing Promotion
Very dissatisfied
Very satisfied
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6.
Your Satisfaction with the Professionalism of Our Pre-sales Support
Very dissatisfied
Very satisfied
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7.
Your Satisfaction with the Sales Engineers Assigned to Your Company
Very dissatisfied
Very satisfied
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8.
Your Satisfaction with the Operational Stability and Functionality of Our Products
Very dissatisfied
Very satisfied
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9.
Your Satisfaction with Our Intelligent Monitoring Platform
Very dissatisfied
Very satisfied
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10.
Your Satisfaction with the Delivery Timeliness of Our Product Shipment, Arrival, Installation, and Commissioning
Very dissatisfied
Very satisfied
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11.
Your Satisfaction with the Professionalism, Work Attitude, and Communication Skills of Our Engineering and After-sales Engineers
Very dissatisfied
Very satisfied
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12.
Your Satisfaction with the Professionalism of Our Operation and Maintenance Services (Proactive O&M, Timely Reminders, O&M Guidance, and Training)
Very dissatisfied
Very satisfied
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13.
Compared with Similar Energy Storage Products, Your Comprehensive Evaluation of the WHES Brand
Far Exceeds Similar Products
Superior to Similar Products
On Par with Similar Products
Slightly Inferior to Similar Products
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14.
Will You Continue to Choose WHES Brand Energy Storage Products in the Future?
Definitely Will
Probably Will
Uncertain
Probably Will Not
Definitely Will Not
15.
What Problems Have You Encountered in the Process of Using Our Products and Services?
16.
What Optimization Suggestions Do You Have for the Products You Are Using (in Terms of Performance/Design/Functionality/Maintainability)?
17.
Any Other Needs and Suggestions?
Privacy Notice and ConsentWe will collect and use the information you provide in this questionnaire as personal data (if such information is directly or indirectly related to an identified or identifiable individual, including but not limited to name, position, phone number, email address, opinions, etc.). Please carefully read and understand the following terms.Data Controller: Jiangsu WHES Intelligent Technology Co., Ltd.Address: No. 99 Luoqi Road, Huishan District, Wuxi CityContact Information: service@whes.comPurpose of Data Collection and Other Necessary Processing:
  • To understand your satisfaction with our products and services;
  • To follow up on the issues you feedback and improve our delivery, engineering, and after-sales support;
  • (If applicable) If you separately choose to consent, we will send you product updates or event invitations;
  • (If applicable) To store your personal data for the shortest period necessary to achieve the above processing purposes.We process your personal data based on your consent. You will indicate your consent by "checking" the relevant options below. You may withdraw your consent at any time by contacting us through the above contact information.Your responses may be accessed by relevant WHES affiliates (including sales, delivery, engineering, after-sales, and quality teams) and, when necessary, by service providers acting on our instructions. We will not publicly disclose your personal information unless we obtain your separate consent.We attach great importance to the security of your personal information and will take necessary and appropriate measures in accordance with the "WHES Product and Service Privacy Policy" (effective date: September 1, 2025; for details: https://www.whes.com/cn/document/privacy-policy).In accordance with the "WHES Product and Service Privacy Policy" (effective date: September 1, 2025; for details: https://www.whes.com/cn/document/privacy-policy), you may request access to, correction, deletion, restriction of processing, data portability, or object to the processing of your personal data.
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    18.
    Please check to indicate your choice
    I have read and understood the above privacy notice.
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    19.
    Please check to indicate your choice:
    I consent to the processing of my personal data for the above purposes.
    20.
    Please check to indicate your choice:
    I wish to receive WHES product updates, newsletters, or event invitations.
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