YANCHAO New Website User Experience Survey

Introduction: 

We've just redesigned our homepage and ordering flow, and would love to hear your honest feedback. This survey has 17 questions and takes about 3 minutes to complete. Your responses will only be used to improve our product. After finishing the quiz, you can contact customer service to claim your reward!
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1.
Your gender:
Male
Female
Confidential, can't disclose
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2.
Your age:
18-25
26-35
36-45
46-55
55+
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3.

Is this your first time visiting YANCHAO?

Yes, this is my first time
No, I've used it before
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4.

How did you first learn about YANCHAO? (Select one)

Social media ads (Facebook / Instagram / TikTok, etc.)
Search engines (Google / Bing, etc.)
YouTube / influencer reviews
Friend referral / invite link
Discord community
Trustpilot or other review sites
Compared with similar platforms before choosing
Returning user, visited directly
Other
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5.

In the first few seconds of opening the page, was it clear to you what kind of service this is?

Understood immediately
Had a rough idea
Took a while to understand
Still not entirely sure
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6.

How smooth was your overall experience using the redesigned website? (Scale of 1-5)

Very laggy
Very smooth
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8.

What was your main purpose for visiting today? (Select one)

Compare prices
Look for products I like
Understand whether the buying/shipping process is trustworthy
Track a package I've already ordered
Just browsing

Please rate your experience with each module below (1 = Poor, 5 = Excellent)

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10.

Shipping calculator

Poor
Excellent
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11.

Product search & ordering process

Poor
Excellent
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12.

Warehouse inspection info display

Poor
Excellent
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13.

Shipment tracking

Poor
Excellent
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14.

Page loading speed

Poor
Excellent
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15.

Is the information provided (price, shipping fees, delivery time, inspection photos, etc.) transparent enough for you to order with confidence?

Very transparent
Fairly transparent
Neutral
Not transparent enough
Completely unclear
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16.

How likely are you to recommend YANCHAO to a friend? (Scale of 0-10)

Not at all likely
Extremely likely
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17.

Any other thoughts, suggestions, or issues about this redesign? Feel free to share anything.

Thank you so much for your kind reply! Please leave your WhatsApp number so our customer service team can contact you to send out the rewards. Or add our online customer service on WhatsApp: +86 186 8248 0745
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18.
My WA contact info is：
Country code + phone
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