Thank you for taking part in our Brand Experience Survey.
To continuously improve the quality of our products and services, we sincerely value your feedback. Your responses will help us better understand your experience and expectations, and enable us to enhance our offerings in the future.
The survey will take approximately 2-3 minutes to complete. All information collected will be used solely for service improvement purposes and will be handled with strict confidentiality.her!

What email address did you use to sign up for the Simplus Club? (We'll use this to link your account for coin rewards.)



Where do you currently live?

Malaysia

Philippines

Indonesia

Thailand

Singapore

Vietnam

What made you choose Simplus for your purchase the last time? (Select all that apply)

[Multiple]

Other

One year warranty for replacement

Recommendation from others

Affordable price

Good quality

Which Simplus products have you purchased before? (Select all that apply)

[Multiple]

Multi-functional Cooker

Food Processor / Blender/ Juicer

Air Fryer

Cooling Fan

Dehumidifier

About Pets

Steamer/ Iron

Hair Dryer

USB Fan

Vacuum Cleaner

Coffee Maker

Air Purifier

Please rate your overall satisfaction with Simplus. (1 = Extremely dissatisfied, 10 = Extremely satisfied)

Extremely dissatisfied

Extremely satisfied

Please rate the quality of the Simplus products you have purchased.(1 = Extremely dissatisfied, 10 = Extremely satisfied)

This question's options are based on the selected answer from the previous question, please answer in order

	Extremely dissatisfied	2	3	4	5	6	7	8	9	Extremely satisfied
Air Fryer
Air Fryer	1 2 3 4 5 6 7 8 9 10
Vacuum Cleaner
Vacuum Cleaner	1 2 3 4 5 6 7 8 9 10
Steamer/ Iron
Steamer/ Iron	1 2 3 4 5 6 7 8 9 10
Dehumidifier
Dehumidifier	1 2 3 4 5 6 7 8 9 10
Coffee Maker
Coffee Maker	1 2 3 4 5 6 7 8 9 10
Food Processor / Blender/ Juicer
Food Processor / Blender/ Juicer	1 2 3 4 5 6 7 8 9 10
Hair Dryer
Hair Dryer	1 2 3 4 5 6 7 8 9 10
Multi-functional Cooker
Multi-functional Cooker	1 2 3 4 5 6 7 8 9 10
Air Purifier
Air Purifier	1 2 3 4 5 6 7 8 9 10
Cooling Fan
Cooling Fan	1 2 3 4 5 6 7 8 9 10
USB Fan
USB Fan	1 2 3 4 5 6 7 8 9 10
About Pets
About Pets	1 2 3 4 5 6 7 8 9 10

Please rate the price of the Simplus products you have purchased.(1 = Extremely dissatisfied, 10 = Extremely satisfied)

This question's options are based on the selected answer from the previous question, please answer in order

	Extremely dissatisfied	2	3	4	5	6	7	8	9	Extremely satisfied
Air Fryer
Air Fryer	1 2 3 4 5 6 7 8 9 10
Vacuum Cleaner
Vacuum Cleaner	1 2 3 4 5 6 7 8 9 10
Steamer/ Iron
Steamer/ Iron	1 2 3 4 5 6 7 8 9 10
Dehumidifier
Dehumidifier	1 2 3 4 5 6 7 8 9 10
Coffee Maker
Coffee Maker	1 2 3 4 5 6 7 8 9 10
Food Processor / Blender/ Juicer
Food Processor / Blender/ Juicer	1 2 3 4 5 6 7 8 9 10
Hair Dryer
Hair Dryer	1 2 3 4 5 6 7 8 9 10
Multi-functional Cooker
Multi-functional Cooker	1 2 3 4 5 6 7 8 9 10
Air Purifier
Air Purifier	1 2 3 4 5 6 7 8 9 10
Cooling Fan
Cooling Fan	1 2 3 4 5 6 7 8 9 10
USB Fan
USB Fan	1 2 3 4 5 6 7 8 9 10
About Pets
About Pets	1 2 3 4 5 6 7 8 9 10

Which of the following small home appliance brands have you heard of? (Select all that apply)

[Multiple]

Gaabor

RussellTaylors

MASUTO

Novita

Sunhouse

PerySmith

SwissThomas

Tough Mama

Mecoo

Dessini

Deerma

Yoole

Bear

Hodekt

Cornell

Mito

SharkNinja

Kashiwa

Camel

HAN RIVER

Kangroo

Levoit

Simplus

Samono

Which of the brands you mentioned have you purchased from in the past 12 months? (Select all that apply)

[Multiple]

Deerma

Simplus

Gaabor

Philips

Mecoo

Sunhouse

SwissThomas

MASUTO

HAN RIVER

Xiaomi

Yoole

Camel

Samono

Hodekt

Mito

PerySmith

SharkNinja

Kangroo

Cornell

Kashiwa

Bear

RussellTaylors

Dessini

Dreame

Levoit

Novita

Tough Mama

10.

How appealing is the price of these brands when you decide to buy?

This question's options are based on the selected answer from the previous question, please answer in order

	Not attractive	2	3	4	5	6	7	8	9	Extremely attractive
Bear
Bear
Camel
Camel
Cornell
Cornell
Dessini
Dessini
Deerma
Deerma
Gaabor
Gaabor
HAN RIVER
HAN RIVER
Hodekt
Hodekt
Kangroo
Kangroo
Kashiwa
Kashiwa
Levoit
Levoit
MASUTO
MASUTO
Mecoo
Mecoo
Mito
Mito
Novita
Novita
PerySmith
PerySmith
RussellTaylors
RussellTaylors
Samono
Samono
SharkNinja
SharkNinja
Sunhouse
Sunhouse
SwissThomas
SwissThomas
Yoole
Yoole
Philips
Philips
Xiaomi
Xiaomi
Dreame
Dreame
Simplus
Simplus
Tough Mama
Tough Mama

11.

How attractive was the product design of these brands when you decided to purchase from them?

This question's options are based on the selected answer from the previous question, please answer in order

	Not attractive	2	3	4	5	6	7	8	9	Extremely attractive
Bear
Bear
Camel
Camel
Cornell
Cornell
Dessini
Dessini
Deerma
Deerma
Gaabor
Gaabor
HAN RIVER
HAN RIVER
Hodekt
Hodekt
Kangroo
Kangroo
Kashiwa
Kashiwa
Levoit
Levoit
MASUTO
MASUTO
Mecoo
Mecoo
Mito
Mito
Novita
Novita
PerySmith
PerySmith
RussellTaylors
RussellTaylors
Samono
Samono
SharkNinja
SharkNinja
Sunhouse
Sunhouse
SwissThomas
SwissThomas
Yoole
Yoole
Philips
Philips
Xiaomi
Xiaomi
Dreame
Dreame
Simplus
Simplus
Tough Mama
Tough Mama

12.

How satisfied are you with the product quality of these brands?

This question's options are based on the selected answer from the previous question, please answer in order

	Not attractive	2	3	4	5	6	7	8	9	Extremely attractive
Bear
Bear
Camel
Camel
Cornell
Cornell
Dessini
Dessini
Deerma
Deerma
Gaabor
Gaabor
HAN RIVER
HAN RIVER
Hodekt
Hodekt
Kangroo
Kangroo
Kashiwa
Kashiwa
Levoit
Levoit
MASUTO
MASUTO
Mecoo
Mecoo
Mito
Mito
Novita
Novita
PerySmith
PerySmith
RussellTaylors
RussellTaylors
Samono
Samono
SharkNinja
SharkNinja
Sunhouse
Sunhouse
SwissThomas
SwissThomas
Yoole
Yoole
Philips
Philips
Xiaomi
Xiaomi
Dreame
Dreame
Simplus
Simplus
Tough Mama
Tough Mama

13.

How satisfied are you with the after-sales service of these brands?

This question's options are based on the selected answer from the previous question, please answer in order

	Not attractive	2	3	4	5	6	7	8	9	Extremely attractive
Bear
Bear
Camel
Camel
Cornell
Cornell
Dessini
Dessini
Deerma
Deerma
Gaabor
Gaabor
HAN RIVER
HAN RIVER
Hodekt
Hodekt
Kangroo
Kangroo
Kashiwa
Kashiwa
Levoit
Levoit
MASUTO
MASUTO
Mecoo
Mecoo
Mito
Mito
Novita
Novita
PerySmith
PerySmith
RussellTaylors
RussellTaylors
Samono
Samono
SharkNinja
SharkNinja
Sunhouse
Sunhouse
SwissThomas
SwissThomas
Yoole
Yoole
Philips
Philips
Xiaomi
Xiaomi
Dreame
Dreame
Simplus
Simplus
Tough Mama
Tough Mama

14.

Which range best represents your approximate monthly personal income? (Your response will remain confidential and used for analysis only.)

2,000 – 2,999 MYR

Less than 10,000 PHP

4,000,000 – 5,999,999 IDR

10,000 – 19,999 PHP

Less than 1,000 MYR

Less than 9,999 THB

60,000 - 79,999 PHP

6,000,000 – 9,999,999 IDR

30,000 – 49,999 THB

10,000,000 – 14,999,999 VND

10,000 – 19,999 THB

20,000 – 29,999 THB

2,000 – 3,999 SGD

25,000,000 VND+

80,000 PHP or more

7,000 – 9,999 MYR

100,000 THB and more

4,000 – 5,999 SGD

15,000,000 – 24,999,999 VND

3,000,000 – 5,999,999 VND

50,000 - 99,999 THB

10,000,000 – 19,999,999 IDR

Less than 2,000 SGD

20,000 – 39,999 PHP

Less than 3,000,000 VND

10,000 SGD or more

1,000 – 1,999 MYR

2,000,000 – 3,999,999 IDR

10,000 MYR or more

40,000 – 59,999 PHP

5,000 – 6,999 MYR

3,000 – 4,999 MYR

20,000,000 IDR or more

6,000 – 9,999 SGD

Less than 2,000,000 IDR

6,000,000 – 9,999,999 VND

15.

What language do you use in your daily life? (Select all that applied)[Multiple]

Others

English

Cantonese

Maindrain

Tamil

Thai

16.

What inspired you to join Simplus Club?(Multiple choices allowed)[Multiple]

The Simplus brand reflects a lifestyle and values I resonate with

The sense of confidence and peace of mind brought by Simplus’ warranty and care services

Feeling supported by a brand with responsive and reliable customer care

The ease of accessing guidance and information whenever I need it

A sense of belonging through exclusive membership status and recognition

Enjoying thoughtfully curated members-only experiences and rewards

Other

Brand Experience & Reputation Survey Receive 50 SCoins upon completion – 2026 H1 - MY&SG

What email address did you use to sign up for the Simplus Club? (We'll use this to link your account for coin rewards.)

Please rate your overall satisfaction with Simplus. (1 = Extremely dissatisfied, 10 = Extremely satisfied)

Please rate the quality of the Simplus products you have purchased.(1 = Extremely dissatisfied, 10 = Extremely satisfied)

Please rate the price of the Simplus products you have purchased.(1 = Extremely dissatisfied, 10 = Extremely satisfied)

Brand Experience & Reputation Survey Receive 50 SCoins upon completion – 2026 H1 - MY&SG